As a licensed gaming provider in Germany, we are required by law to ensure that all customer data stored is up-to-date and correct. We therefore ask customers to confirm the completeness and accuracy of their data once a year.
When re-verification is required
As part of this process, you may need to verify your account again if:
- Your personal data has changed (e.g. new address after moving, name change after marriage).
- Your registered data is incorrect.
- Certain details are missing.
- The identity check via SCHUFA Ident (not to be confused with a credit check) has failed.
How to re-verify
Re-verification can be completed quickly and easily via Klarna or IDnow, and usually only takes a few minutes. Find out more here.
Important:
Due to legal requirements, customers who have been asked to re-verify cannot place bets, make deposits, or withdraw funds until the verification process has been successfully completed.
Need help?
If you have further questions, contact us through the official channels listed in the footer of this page.