In order to meet the requirements of the legislator, we, like all licensed gaming providers in Germany, must ensure that all customer data stored is up-to-date and correct.
We therefore ask our customers to confirm the completeness and accuracy of their data once a year.
As part of this process, it may be necessary for you to verify your Betano account again. This is the case if:
- Personal data has changed (e.g. new registration address after moving, name change after marriage, etc.)
- Registered data is not correct
- Certain details are missing
- The identity check via SCHUFA Ident (not to be confused with a credit check) has failed
The re-verification of your account can be carried out quickly and easily via Klarna or IDnow and usually only takes a few minutes.
Important:
Due to legal requirements, customers who have been asked to re-verify cannot place any bets or make any deposits or withdrawals until the verification process has been successfully completed.
Further information on verifying your account can be found here.
If you have any further questions or require assistance, you can reach us via the official contact channels listed in the footer of this page.