IDNOW
If your document for account verification is rejected, please review the following details, to ensure successful validation:
- Identify the Issue: Review the email or notification you received from us, to understand why your document was rejected.
- Check Accepted Documents: Refer to our article How do I verify my account?, to see the list of accepted documents and submission methods.
- Resubmit Your Document: Follow the steps in the same article to correctly resubmit your document.
Best Practices for Successful Validation
Ensure Document Clarity:
- Capture the document clearly, ensuring all four corners are visible.
- Ensure all details on the document are legible.
- Avoid blurry images, low resolution, or poor lighting conditions.
Verify Expiration Dates:
- Confirm the document is valid and not expired.
Submit Complete Documentation:
- Provide all required parts of the document in full.
- Ensure the document is in your name.
Double-Check Before Submission:
- Verify that all fields and documents meet the specified requirements before submitting.
KLARNA
- If your verification was completed but rejected via Klarna, you will not be able to proceed. Please choose an alternative verification method if available.
- If you experienced a technical issue, interruption, or redirection problem on the Klarna app or website, please contact Klarna Customer Support directly for assistance.