A dispute is any disagreement related to your gaming activities, deposits, withdrawals, or other similar matters. Betano will make every effort to resolve any reported issue promptly and as quickly as possible.
Step 1 — Contact Customer Support
Reach out to our Customer Support team first. They will investigate your complaint and respond with their findings and a proposed resolution. This may involve back-and-forth communication to gather additional information.
Step 2 — Submit a Formal Complaint
If you are not satisfied with the outcome, submit a formal complaint through our Complaint Submission page, available in the footer of our website. You can also find our Complaint Policy there for further information.