The first step in resolving a dispute or complaint is to contact our Customer Support team. They will investigate your complaint and respond to you with their findings and proposed resolution. This step may involve communication back and forth to gather additional information.
If you were not satisfied with the outcome of the conversation with one of our representatives, or you want to make a dispute, you can email Customer Support at beschwerde.de@betano.de.
A dispute is considered to be a disagreement you may have relating to your gaming activities, deposits, withdrawals and any other similar matters.
Betano will make its best efforts to resolve a reported matter promptly and as fast as possible.