According to the regulations of the gambling supervisory authorities, you can only actively bet with one provider at a time.
- If you receive this message, when trying to place your bet, it means you are also registered as active at another operator.
- In order for you to become "active" at Betano and thus be able to place bets, the other provider has to specifically release you, i.e. set your profile as inactive.
- After you have been released by the other provider, it takes 5 minutes for your session to be activated at Betano.
- Please note that it is not enough to close the page of the other provider, you need to log out of the other account, on your browser and app.
You can also try the following steps:
1) Clear browsing data (history & cookies).
2) Try to log in from another device.
3) Try a different browser.
4) Check if any update is needed to your device
5) Restart your device.
6) Restart the router.