Login Issues & Troubleshooting

Why can’t I log in?

If you cannot log in, follow the steps below to identify and resolve the issue.
 

1. Check your login credentials

Ensure you are entering the correct:

• Username or email address
• Password

Passwords are case-sensitive, so check capitalization carefully.
 

2. Reset your password

If you forgot your password or think it is incorrect:

1. Click “Forgot your password?” on the login page
2. Enter your email or mobile number and date of birth
3. Follow the instructions to create a new password
4. You will receive an OTP code via SMS, email or voice call
   • Check your spam or junk folder if you do not receive the email.
      

3. Try an incognito or private window

Open a private/incognito window in your browser and try logging in again.

This helps rule out issues caused by stored cookies or browser settings.

4. Try a different browser or device

If the issue persists, try a different browser or a different device.

This helps determine whether the issue is device-specific.
 

5. Disable browser extensions

Browser extensions may interfere with login.

Temporarily disable extensions and try logging in again.
 

6. Check for service outages

Check the official website for any ongoing service issues affecting login functionality.
 

Still need help?

If you still cannot log in or suspect your account may be compromised, contact Customer Support.

Please include:

• Any error messages received
• The steps already tried