Betano supports and promotes responsible gaming and player protection. For more details, please visit My Account - Profile - Player Protection.
To initiate the reopening of your account, please use the contact form in the footer of this page. Select the category “Account issues” and the topic “Account reactivation.”
Please note that in case of Oasis Self-Exclusion, under the GlüStV 2021 legislation, ban requests can be exclusively processed through OASIS, Germany’s nationwide centralized self-exclusion system. Once set through the OASIS system, a ban request cannot be lifted earlier than after a period of at least 3 months, depending on the time-frame and type of the requested exclusion.
Further information on OASIS as well as the self-exlusion form can be found on the website of the Darmstadt Regional Council, the authority running this database.