If you receive an error message when making a Klarna deposit, even though the bank account used is in your name, this may be due to minor differences in how your name is written between your bank and your Betano account.
How to update your Betano account details:
If you are sure that you are using your own bank account and the deposit still fails, you can assist us with a manual review:
- Go to the “Verification Process” section in your account.
- Upload a photo of your valid ID document under the category “Other Document”.
Our team will review and align your details as quickly as possible, and, if necessary, correct them so that you can use Klarna without restrictions in the future.
Thank you for your cooperation! We’re here to keep your experience smooth, secure, and full of winning moments!