How to submit a request about your personal data
The fastest way to exercise your data privacy rights is the Privacy Chatbot. See "What is the Privacy Chatbot?" for what it does. You can also contact the Data Protection Team directly at dpo-office@betano.de.
Betano verifies your identity before fulfilling any request. Log in to your account first. If you can't log in, give your registered email address and your username.
What you can ask Betano to do with your data
- Access: see the personal data Betano holds about you and how it is processed. Go to My Account → Profile → Personal Details.
- Portability: where applicable, receive your data in a machine-readable format or have it transferred to another data controller. Go to My Account → Privacy Settings → Portability.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: ask for your data to be deleted. Betano must grant this in certain circumstances. See "How do I delete my account and personal data?" first, because deletion is permanent.
- Restriction and objection: ask Betano to restrict or stop certain processing, under certain conditions.
- Automated decisions: ask not to be subject to a decision based solely on automated processing that significantly affects you, unless the law permits it.
For rectification, restriction, objection, and automated decisions, use the Privacy Chatbot or email dpo-office@betano.de from your registered email address, including your username.
How to withdraw your consent for marketing
Click the bell icon to open the Notification Center, choose the settings icon, then update your preferences. Requests to stop commercial communications are handled within 3 days.
How long a request takes
Betano replies to your request no later than 30 calendar days after you submit it. For information about possible outcomes of your request and how to make a complaint, see paragraph 7.3 of the Privacy Notice.