The Privacy Chatbot is Betano's secure, automated tool for exercising your privacy and personal data protection rights. It is available 24 hours a day, 7 days a week. It guides you through your request and routes it immediately to the appropriate team, which helps Betano process it faster.
You can use the Privacy Chatbot to:
- Access your personal data.
- Request your transaction history, including your bets, withdrawals, and deposits.
- Request the deletion of your personal data, where applicable.
- Get answers to your privacy-related questions.
The Privacy Chatbot is the fastest way to submit a privacy request, but you can also contact the Data Protection Team directly at any time. See "How do I access or control my personal data?" for all the options and for how long a request takes.
What to know before you use the Privacy Chatbot
Betano must verify your identity before fulfilling any request. Log in to your account before you open the Privacy Chatbot. If you can't log in, provide the email address registered to your account and your username. If Betano has reasonable doubts about your identity, it may ask for limited additional information.
The Privacy Chatbot uses AI-supported technology. The information you provide is processed in line with the Privacy Notice and may be reviewed by limited authorized personnel where necessary.
If you have any questions, please contact our Customer Support through one of the communication channels available in the footer of this page.